This Privacy Policy explains how lucky97 collects, uses, stores, and protects the personal data of players registered on our platform. We take data privacy seriously — your information is handled with the same care we apply to your PKR balance and account security.
Last Updated: 1 January 2026 | Version 2.0 | Applies to all lucky97 registered accounts
Privacy queries: support at lucky97.ws
These cards summarise the core privacy commitments lucky97 makes to every registered player. The full legal detail is contained in the policy document below.
lucky97 does not sell, rent, or trade your personal information to third-party marketing companies. Your data is used solely to operate your account, process PKR payments, and improve your gaming experience on the platform.
Every connection to the lucky97 platform — including login, cashier, and game sessions — is protected by 256-bit SSL encryption. Your personal details, JazzCash and EasyPaisa transaction data, and account credentials are encrypted in transit at all times.
Registered lucky97 players have the right to access, correct, and request deletion of their personal data at any time by contacting support. We respond to all data subject requests within the timeframe required by our licensing obligations.
Personal data collected by lucky97 is stored on secured servers with access restricted to authorised personnel only. Passwords are stored using industry-standard hashing algorithms — not in plain text. Payment card data is never stored on lucky97 servers.
lucky97 collects only the personal information that is necessary to provide our services, comply with our licensing obligations, and meet AML requirements. We do not collect data beyond what is required for these specific, stated purposes.
In the unlikely event of a data security incident affecting your personal information, lucky97 will notify affected players promptly via the email address registered to their account and take immediate remedial action in accordance with our security incident response procedures.
Lucky97 ("we", "us", "our") operates the online casino and sports betting platform accessible at lucky97.ws. This Privacy Policy describes how lucky97 collects, processes, stores, and protects the personal data of individuals ("you", "your", "the player") who register for an account, access the platform , or otherwise interact with lucky97's services.
lucky97 is committed to handling your personal data responsibly and in a manner consistent with the data protection obligations imposed by our international gaming licence. This policy is intended to be clear, straightforward, and easy to understand — because we believe you deserve to know exactly what happens to your information when you use our platform.
Scope: This Privacy Policy applies to all personal data collected through the lucky97 website, mobile-optimised browser interface, customer support channels, and any other service operated under the lucky97.ws domain. By registering an account or using our platform, you confirm that you have read and understood this policy.
If you have any questions about how we handle your personal data, you can reach our support team at any time. Contact details are provided in Section 14 of this policy.
lucky97 collects personal data through several channels depending on how you interact with our platform. The categories of data we may collect include the following:
When you open a lucky97 account, we collect the information you provide during registration, including your full legal name, date of birth, residential address (including city — for example, Karachi, Lahore, Islamabad, Faisalabad, or Multan), email address, and chosen username.
To comply with our licensing obligations and anti-money laundering requirements, we may collect copies of government-issued identity documents such as your CNIC, passport, or driving licence, as well as proof of address documents and proof of payment method ownership. This data is collected only when required for account verification purposes.
When you make deposits or request withdrawals, we collect data relating to your payment method. For JazzCash and EasyPaisa users, this includes your mobile wallet number. For bank transfer users, we collect the bank account details you provide. For card payments, we collect card type, masked card number, and expiry date — full card numbers are never stored on lucky97 servers.
We maintain records of all deposits, withdrawals, bets placed, game sessions played, bonuses claimed, and account balance history. This data is retained as required by our gaming licence and AML compliance obligations.
We automatically collect certain technical data when you access the lucky97 platform, including your IP address, device type, browser type and version, operating system, pages visited, session duration, and referring URL. This data is used for platform security, fraud detection, and service improvement purposes.
If you contact lucky97 customer support via live chat or email, we retain records of those communications, including the content of messages and the time and date of contact, in order to resolve disputes, improve service quality, and maintain a support history for your account.
| Data Category | Examples | Collection Point |
|---|---|---|
| Registration Data | Name, email, date of birth, address | Account sign-up |
| KYC / Identity Data | CNIC, passport, proof of address | Verification request |
| Financial Data | JazzCash number, bank details, masked card | Cashier / payment |
| Transaction Data | Deposits, withdrawals, bets, winnings | Platform activity |
| Technical Data | IP address, device, browser, session logs | Automatic on access |
| Communications Data | Support chat logs, email correspondence | Customer support |
lucky97 uses your personal data only for the specific purposes for which it was collected. We do not use your data for any purpose that is incompatible with those original purposes without first obtaining your consent. The principal purposes for which we use personal data are as follows:
lucky97 processes personal data on the following legal bases depending on the specific processing activity in question:
The processing of registration data, financial data, and transaction data is necessary for the performance of our contract with you — specifically, to operate your lucky97 account and deliver the gaming and payment services you have requested.
Processing of KYC and AML-related data is required for lucky97 to comply with its obligations under the terms of its international gaming licence. This includes identity verification, source-of-funds checks, and retention of financial records.
Processing of technical and usage data for fraud detection, platform security, and service improvement is carried out on the basis of lucky97's legitimate interests in operating a secure and compliant gaming platform. These interests are balanced against your privacy rights and do not override them.
Where lucky97 processes your data for marketing communications or optional analytics beyond what is strictly necessary to operate the platform, we do so on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
lucky97 does not sell your personal data to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
To process deposits and withdrawals, we share relevant financial data with authorised payment service providers including mobile wallet operators (JazzCash, EasyPaisa), banking partners (HBL, UBL, Meezan Bank), and international card networks (Visa, Mastercard). These providers process your data under their own privacy policies and are contractually bound to handle your data securely.
Certain casino games on the lucky97 platform are provided by licensed third-party game studios. These providers may process limited technical data (such as session identifiers and game outcome logs) necessary to deliver and audit their games. They do not receive your full personal profile.
lucky97 may disclose personal data to its licensing authority, relevant financial intelligence units, or law enforcement agencies where required to do so by law, regulatory instruction, or valid legal process. We will notify you of such disclosure where we are legally permitted to do so.
Where necessary to prevent or investigate suspected fraud, bonus abuse, or money laundering, lucky97 may share relevant data with specialist fraud prevention services or industry-level fraud databases. Access to your data through these channels is restricted to the specific purpose of fraud prevention.
No Marketing Data Sales: Under no circumstances does lucky97 sell, rent, or otherwise transfer your personal data to third-party marketing companies, data brokers, or advertising networks. Your data is your data.
The lucky97 platform uses cookies and similar tracking technologies to operate certain essential site functions and to understand how players use our service.
These cookies are strictly necessary to deliver the lucky97 platform. They include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure platform stability. Essential cookies cannot be disabled without impairing your ability to use the site.
Functional cookies remember your preferences — such as your preferred language settings and cashier defaults — so that you do not need to re-enter them on each visit. These cookies improve the convenience of your experience on lucky97.
With your consent, lucky97 uses analytics cookies to collect aggregated data about how players navigate the platform. This data is used internally to identify usability issues and improve the platform. Analytics data is not linked to your personal identity.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the lucky97 platform. Detailed cookie settings are available in the cookie preference centre accessible from the platform footer.
lucky97 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following retention considerations:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
Where lucky97 is required by law or regulatory instruction to retain data beyond the periods stated above, we will do so and will inform you if your data is subject to an extended retention requirement where we are legally able to disclose this.
lucky97 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While lucky97 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your lucky97 account and to enable two-factor authentication where available.
As a lucky97 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Section 14. We will respond to all verified requests within the timeframe required by our licensing obligations.
Request a copy of all personal data lucky97 holds about you, along with information about how it is used and with whom it has been shared.
Request correction of any inaccurate or incomplete personal data held on your lucky97 account. Some corrections may require re-verification.
Request deletion of your personal data where lucky97 has no legal obligation to retain it. Note that regulatory retention requirements may limit full erasure of some records.
Request that lucky97 temporarily pause processing of your data while a dispute about its accuracy or the legitimacy of processing is resolved.
Request a copy of personal data you have provided to lucky97 in a structured, machine-readable format, for transfer to another service provider where technically feasible.
Object to processing of your personal data carried out on the basis of lucky97's legitimate interests, including for direct marketing purposes, at any time and without penalty.
The lucky97 platform is strictly intended for adults aged 21 years and over. lucky97 does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If lucky97 becomes aware that personal data has been submitted by or on behalf of an individual under the age of 21, the associated account will be closed immediately, all data will be deleted or retained only as required by our regulatory obligations, and any deposited funds will be returned to the originating payment method following investigation.
If you have reason to believe that a person under the age of 21 has registered an account on lucky97, please contact our support team immediately at the details provided in Section 14.
lucky97 operates on an internationally licensed platform, and your personal data may be processed or stored on servers located outside of Pakistan. Where personal data is transferred internationally, lucky97 ensures that appropriate safeguards are in place to protect your data to a standard consistent with our licensing obligations. These safeguards may include data processing agreements with standard contractual clauses or equivalent data transfer mechanisms recognised under applicable data protection frameworks.
By registering with lucky97 and accepting this Privacy Policy, you consent to the transfer of your personal data outside of Pakistan where necessary for the operation of your account and the delivery of our services.
The lucky97 platform may contain links to third-party resources such as responsible gaming organisations or payment provider information pages. These third-party sites operate independently of lucky97 and are governed by their own privacy policies. lucky97 is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any third-party site you visit before providing any personal information.
lucky97 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform features. When material changes are made, registered players will be notified via the email address associated with their account and/or via a prominent on-platform notification prior to the revised policy taking effect.
The revised Privacy Policy will display an updated "Last Updated" date at the top of the document. Your continued use of the lucky97 platform after the effective date of any update constitutes your acknowledgement and acceptance of the revised policy. If you do not accept the revised Privacy Policy, you should cease using the platform and contact support to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data lucky97 holds about you, please contact our Data Privacy team using the following details:
For concerns related to responsible gaming, self-exclusion, or deposit limits, please visit our dedicated Responsible Gaming page. For the full user agreement governing your account, please review our Terms & Conditions.
Now that you know exactly how lucky97 handles your data, you can play with full confidence. Join players across Karachi, Lahore, Islamabad, and beyond for cricket betting, PSL markets, slots, and live casino — all in PKR via JazzCash and EasyPaisa, on a secure and licensed platform.